Receiving Error CC-501 repeatedly for over a week--First Citizens Bank

rbalkman48
rbalkman48 Quicken Windows Subscription Member
edited November 19 in Download, Add/Update Accounts (Windows)

I am trying to activate my account at First Citizens Bank. I've tried numerous times and continue to receive Error CC-501. Please note, I've had this account connected for over a year and it just stopped downloading transactions mid-October. I have successfully activated many credit cards without issue.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @rbalkman48,

    Thanks for the details, and I’m sorry you’ve been running into this for so long. Error CC-501 indicates that Quicken is being blocked from connecting to the bank’s servers — this is almost always an issue on the bank’s end rather than anything wrong in your file.

    Please review this CC-501 support article for reference, but here’s a quick overview:

    What to do:

    • Please wait 24 hours and try updating again.
    • If the error continues afterward, the next step is to contact Quicken Support. This specific error often requires a support agent to review your logs and escalate the issue so it can be corrected.

    Thank you!

    -Quicken Anja
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