For FirstSouth Credit Union, It seems that the newsletter signup on the bottom of the login screen is impacting Quicken ability to connect and download transactions and generating a cc-508 error.
How do I work around this issue?
Hello @rguinn21,
Thanks for reaching out!
A CC-508 error usually means your bank has added a new page, pop-up, or prompt on their website that needs to be acknowledged before Quicken can successfully connect. Things like newsletter signups, promotional offers, updated terms, or contact-info verification can all trigger this—even if they appear at the bottom of the login screen, like what you’re seeing with FirstSouth.
To resolve this, please review and follow the guidance found in this support article regarding error CC-508.
If you continue running into the issue after following the guidance in the article, then please contact Quicken Support directly for further assistance and possible escalation if needed.
Thank you!
Hello again,
We haven't heard back from you in a while. Do you still need assistance?
Checking in once more before this thread is closed. Let us know if you still need assistance.
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
