Health Equity CC-502 error

hoomans

Hi, anyone else having issues with health equity CC-502 error? This has been escalated with quicken support.

Quicken Anja

Hello @hoomans,

Thanks for reaching out!

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

markdl415

I am having the same problem. Hopefully it gets resolved soon. I did notice that Health Equity changed the way you login on their page as they updated the login page. Maybe that also has something to do with it on the back end.

Quicken Anja

Hello @markdl415,

Thanks for sharing your experience! As mentioned in the alert previously linked above, this is a known issue that has been escalated internally, and we don’t have an ETA for resolution yet.

You’re correct that changes on HealthEquity’s login page can sometimes impact how accounts connect to Quicken. At this time, the best approach is to monitor the connection and keep an eye on the Community Alert for updates. If anything changes on your end or you notice new behavior, feel free to share it here—it can help with the ongoing investigation.

Thank you for your patience!

g seifert

i am receiving same error code when trying to update Health Equity account

Quicken Anja

Hello @g seifert,

Thanks for letting us know! As noted in the Community Alert, this is a known issue with HealthEquity accounts that has been escalated internally. We don’t have an ETA on a fix yet.

Changes on HealthEquity’s login page can sometimes impact connections, so the best approach for now is to monitor your account and keep an eye on the Community Alert for updates. If anything changes on your end, feel free to share it here—it helps the investigation.

Thank you for your patience!