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11/21/25 - Synchrony missing transactions

Brice Glende

I have 8 Synchrony accounts. Some accounts are (NOW) missing 1 or 2 transactions, some have erased an entire year. I have to think this is a problem caused by the latest update to Quicken Premier. When I try to "reset, quicken will download some transactions for an individual account, but not all of them. GRRRRR.

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Quicken Anja

Hello @Brice Glende,

Thanks for sharing the details about your Synchrony accounts. I understand how frustrating it is when transactions appear to be missing.

You might find this support article helpful—it goes over common reasons why transactions may not appear in Quicken and outlines steps to verify and recover them. It covers situations like missing older transactions, pending items, sorting issues in the register, transactions being moved or deleted, and refreshing your login session.

If you’ve gone through these steps and the issue persists, please reach out to Quicken Support so they can take a closer look at your accounts.

Thank you!