Inaccurate Downloads

Kent Kester

I have a number of monthly expenditures that are captured in Quicken. For some reason, one of these defaults to a date much earlier this year and there is no way in the update to change the date. I end up noting the amount and payee and deleting the entry and then add it manually. Am I missing something here, since this is not optimal?

Quicken Alyssa

Hello @Kent Kester,

Thank you for sharing your experience with us.

I have some follow-up questions for you.

• How long has this been happening?
• Which financial institution is this transaction downloading from?
• When you say it defaults to a date earlier in the year, what date is it going back to?
  • Did the same transactions happen on that day as well?
• Where is your data file located?
• Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Carbonite?

Looking forward to your response.

RalphC

I think you are saying that you are downloading transactions from a financial institution and the date that the financial institution has assigned to the transaction is not current. If I made a correct assumption, then I'd contact the financial institution tech support. Quicken doesn't assign dates to downloaded transactions.

NotACPA

@Kent Kester in addition to @Quicken Alyssa's questions, which download method are you using for this FI, Direct Connect/Web Connect/Express Web Connect?

Also, WHY are you unable to change the date of the transaction? How are you trying to do that and what happens?