Error Occurred While Installing Quicken Classic on Windows--what next?

kgescobedo

Quicken user for 30 years.

The last few days I've been having multiple issues with downloading transactions, hanging and freezing, and syncing to the online backup. After trying multiple suggestions in the community, I decided to do a clean install. Tried that, and received this screenshot.

After receiving the above (screenshot) error, I manually deleted the installation folder, and tried reinstalling Quicken. Did this several times with no changes. Here's the log file. What I am doing wrong?

Thu Nov 27 21:41:54.738 2025 : Log Opened

Thu Nov 27 21:41:54.738 2025 : Getting OS Version info

Thu Nov 27 21:41:54.738 2025 : OS stats:

Thu Nov 27 21:41:54.739 2025 : Microsoft Windows Vista family

Thu Nov 27 21:41:54.739 2025 : Workstation

Thu Nov 27 21:41:54.739 2025 : Checking for multiple setup.exe-s

Thu Nov 27 21:41:54.739 2025 : Checking for admin rights

Thu Nov 27 21:41:54.739 2025 : User has administrator rights

Thu Nov 27 21:41:54.739 2025 : Checking application paths

Thu Nov 27 21:41:54.739 2025 : Module Path: C:\Users\kgesc\AppData\Local\Temp\pft665.tmp\DISK1

Thu Nov 27 21:41:54.739 2025 : CD Root: C:\Users\kgesc\AppData\Local\Temp\pft665.tmp

Thu Nov 27 21:41:54.740 2025 : Processing command line arguments

Thu Nov 27 21:41:54.740 2025 : Command line parameters:

Thu Nov 27 21:41:54.740 2025 : OS check OK

Thu Nov 27 21:41:54.740 2025 : Checking to see of QuickenPatch is already open

Thu Nov 27 21:41:54.742 2025 : quickenPatch is closed.

Thu Nov 27 21:41:54.742 2025 : Checking to see of Quicken is already open

Thu Nov 27 21:41:54.743 2025 : Quicken is closed.

Thu Nov 27 21:41:54.743 2025 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe

Thu Nov 27 21:41:54.746 2025 : MSI version found: 5.0

Thu Nov 27 21:41:55.88 2025 : UpdateProductName: ProductName is Quicken

Thu Nov 27 21:41:55.95 2025 : Checking if Quicken is already installed.

Thu Nov 27 21:41:55.95 2025 : Looking for version in MSI package C:\Users\kgesc\AppData\Local\Temp\pft665.tmp\DISK1\Quicken.msi

Thu Nov 27 21:41:55.95 2025 : Loading C:\Windows\SysWOW64\\msi.dll

Thu Nov 27 21:41:55.103 2025 : Found product code {62D93E3E-2F8E-42BD-9343-896F4F0031D3}

Thu Nov 27 21:41:55.104 2025 : Product not installed on this machine

Thu Nov 27 21:41:55.105 2025 : Looking for Quicken install path

Thu Nov 27 21:41:55.105 2025 : Looking for Quicken.ini in All Users\AppData directory

Thu Nov 27 21:41:55.105 2025 : Found: C:\ProgramData\Quicken\Config\Quicken.ini

Thu Nov 27 21:41:55.106 2025 : Quicken.ini found but there's no ExePath!

Thu Nov 27 21:41:55.106 2025 : Looking for Quicken.ini in Windows directory

Thu Nov 27 21:41:55.106 2025 : Found: C:\WINDOWS\Quicken.ini

Thu Nov 27 21:41:55.114 2025 : Quicken.ini found but there's no ExePath!

Thu Nov 27 21:41:55.114 2025 : ExePath NOT Found:

Thu Nov 27 21:41:55.114 2025 : Previous version of Quicken NOT FOUND!

Thu Nov 27 21:41:55.114 2025 : Checking if Quicken is already installed found: Quicken not installed

Thu Nov 27 21:41:55.114 2025 : Closing Quicken agents

Thu Nov 27 21:41:55.114 2025 : Closing class

Thu Nov 27 21:41:55.115 2025 : Closing class

Thu Nov 27 21:41:55.115 2025 : Closing class

Thu Nov 27 21:41:55.115 2025 : Closing class

Thu Nov 27 21:41:55.115 2025 : Closing class

Thu Nov 27 21:41:55.118 2025 : Installing 3rd party apps

Thu Nov 27 21:41:55.118 2025 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe

Thu Nov 27 21:41:55.119 2025 : MSI version found: 5.0

Thu Nov 27 21:41:55.119 2025 : Verifying .NET Framework Installation and Health Check-up

Thu Nov 27 21:41:55.142 2025 : Verification of .NET Framework Installation and Health Check-up done

Thu Nov 27 21:41:55.142 2025 : Checking IE 6.0 version

Thu Nov 27 21:41:55.142 2025 : IE version found 9.11.26100.0

Thu Nov 27 21:41:59.712 2025 : Checking for locked files.

Thu Nov 27 21:41:59.712 2025 : File not found : C:\ProgramData\Quicken\\Config\q.dat

Thu Nov 27 21:41:59.712 2025 : File not found : C:\ProgramData\Quicken\\Config\qwpkg.cfg

Thu Nov 27 21:41:59.712 2025 : File not found : C:\ProgramData\Quicken\\Config\pricode.ini

Thu Nov 27 21:41:59.712 2025 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe

Thu Nov 27 21:41:59.712 2025 : Quicken Package Path: C:\Users\kgesc\AppData\Local\Temp\pft665.tmp\DISK1\Quicken.msi

Thu Nov 27 21:41:59.715 2025 : Install Properties: QLOG_DIR="20251127_214154" INSTALLDIR="C:\Program Files (x86)\Quicken" ARPINSTALLLOCATION="C:\Program Files (x86)\Quicken" ISQNUE=FALSE ISTRIAL=FALSE QUILEVEL=1 LAUNCHED_BY_SETUP=1

Thu Nov 27 21:42:43.326 2025 : Check Quicken Version after Install

Thu Nov 27 21:42:43.326 2025 : Build Version: 27.1.64.35

Thu Nov 27 21:42:43.379 2025 : Wrong File Version for: C:\Program Files (x86)\Quicken\SendError.dll

Thu Nov 27 21:42:43.380 2025 : File Version: 27.1.3.4

Thu Nov 27 21:42:46.8 2025 : File not found : C:\Program Files (x86)\Quicken\QHI.EXE

Thu Nov 27 21:42:46.8 2025 : Now Uninstall All versions of Quicken due to version mismatch.

Quicken Kristina

Hello @kgescobedo,

Thank you for letting us know you're encountering this issue. The information from the log that you included shows you're using Microsoft Windows Vista as your operating system. Is that correct? If it is, that may be part of the problem. According to our article on system requirements, the current version of Quicken is intended to be used with Windows 10 & 11: https://www.quicken.com/support/quicken-system-requirements/#section-windows-1 .

I also notice the info at the bottom of the log you shared shows there was a version mismatch. It shows a file version of 27.1.3.4, which is from before the subscription version of Quicken. Do you have an older version of Quicken installed on your computer?

I look forward to your reply!