nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

PNC - Quicken Direct Connect still not working as of 11/28/2025?

sycamore1234

I am still not able to switch my connection type back to Direct Connect. I get the following error message: "Did you mistype your sign-in info? Please re-enter your credentials for PNC Bank - Direct Connect"

It's just a circular issue. I connect into Direct Connect using the PNC 4 digit PIN that they provided. It then accepts that PIN and asks that I set up a new PIN - one not used before. I do that (enter the same 4 digit PIN twice as instructed, but then get the error message mentioned above. It's been over 1 month now and this issue still not resolved.

Find more posts tagged with

Online Banking

Quicken Mac

Direct Connect

Comments

Michael D'Amore

You are not alone.

Quicken Kristina

Hello @sycamore1234 & @Michael D'Amore,

Thank you for letting us know that you're still encountering an issue connecting your PNC accounts by Direct Connect. To troubleshoot the issue, please try restoring a backup from before the problem started. If the issue persists in the newly restored file, then I recommend reaching out to PNC for further assistance.

I hope this helps!

sycamore1234

@Quicken Kristina that sounds like a horrible idea. This has been going on for over a month so I can't imagine re-entering everything since the last back up across all of my accounts reconciled through quicken. I am in touch with PNC - so far they've been useless.

Michael D'Amore

I agree with sycamore1234.

Andy Gantt

This is my second issue of a complete failure with Quicken Direct Connect; the first lasted ~2 months, and PNC is worthless and a waste of time to contact. I am looking to move to another bank.

sycamore1234

@Quicken Kristina Just tried again tonight following your latest instructions to back up quicken and then attempt to set up direct connect with PNC. Same error as usual when I get the message suggesting that I entered my credentials wrong. Last time you suggested we call quicken support - which I have done, and they simply say I need to talk to PNC. Just a big twisted circle of [Removed - Language].

sycamore1234

Does anyone get this error message? I was asked to enter a new 4 digit pin (twice), I get confirmation that my new 4 digit PIN meets all the requirements (get check marks for each requirement). Hit enter and then get this message:

Quicken Kristina

Thank you for your reply @sycamore1234,

I sent you a DM. To view it, please click the envelope icon near the upper right.

Thank you!