PNC - Quicken Direct Connect still not working as of 11/28/2025?

sycamore1234
sycamore1234 Quicken Mac Other Member ✭✭
edited November 28 in Errors and Troubleshooting (Mac)

I am still not able to switch my connection type back to Direct Connect. I get the following error message: "Did you mistype your sign-in info? Please re-enter your credentials for PNC Bank - Direct Connect"

It's just a circular issue. I connect into Direct Connect using the PNC 4 digit PIN that they provided. It then accepts that PIN and asks that I set up a new PIN - one not used before. I do that (enter the same 4 digit PIN twice as instructed, but then get the error message mentioned above. It's been over 1 month now and this issue still not resolved.

Tagged:

Comments

  • Michael D'Amore
    Michael D'Amore Member ✭✭

    You are not alone.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @sycamore1234 & @Michael D'Amore,

    Thank you for letting us know that you're still encountering an issue connecting your PNC accounts by Direct Connect. To troubleshoot the issue, please try restoring a backup from before the problem started. If the issue persists in the newly restored file, then I recommend reaching out to PNC for further assistance.

    I hope this helps!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • sycamore1234
    sycamore1234 Quicken Mac Other Member ✭✭

    @Quicken Kristina that sounds like a horrible idea. This has been going on for over a month so I can't imagine re-entering everything since the last back up across all of my accounts reconciled through quicken. I am in touch with PNC - so far they've been useless.

  • Michael D'Amore
    Michael D'Amore Member ✭✭

    I agree with sycamore1234.

  • Andy Gantt
    Andy Gantt Member ✭✭

    This is my second issue of a complete failure with Quicken Direct Connect; the first lasted ~2 months, and PNC is worthless and a waste of time to contact. I am looking to move to another bank.

  • sycamore1234
    sycamore1234 Quicken Mac Other Member ✭✭
    edited December 2

    @Quicken Kristina Just tried again tonight following your latest instructions to back up quicken and then attempt to set up direct connect with PNC. Same error as usual when I get the message suggesting that I entered my credentials wrong. Last time you suggested we call quicken support - which I have done, and they simply say I need to talk to PNC. Just a big twisted circle of [Removed - Language].

  • sycamore1234
    sycamore1234 Quicken Mac Other Member ✭✭

    Does anyone get this error message? I was asked to enter a new 4 digit pin (twice), I get confirmation that my new 4 digit PIN meets all the requirements (get check marks for each requirement). Hit enter and then get this message:

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @sycamore1234,

    I sent you a DM. To view it, please click the envelope icon near the upper right.

    Inbox.png

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • cutty0612
    cutty0612 Quicken Windows Subscription Member

    i’ve been having the same situation with direct connect since the end of October and it’s just one huge circle of information and I still can’t use the program…

    I have a question if I have a way of seeing my online banking information can I just use the quicken program as a register alone? With no regard for online activities ,and still generate reports, etc. or am I compounding the problem by adding information that hasn’t been downloaded, even though it’s accurate…

Categories