nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Fidelity cash balances are off

jeffreyjgray

I seem to be having one of the issues mentioned in this post CTP-13955.

I did the reauthorization to Fidelity EWC+, and after restoring from backup a couple times and doing steps more slowly, I finally have a cash account again with transactions, and an 'investing' account that makes no sense. Neigher the cash or the investing account have a correct balance. They are way off.

I'm not sure how to proceed.

Please advise.

Find more posts tagged with

Investments

Online Banking

Windows

Comments

Quicken Kristina

Hello @jeffreyjgray,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. You mentioned that you have both a cash account and an investing account, and neither is correct. Is the cash account in a linked checking account? If you're not sure, you can navigate to Tools>Account List, click the Edit button next to the investment account, and on the General tab, you should be able to see if the option to Show cash in a checking account is on or off.

Is the cash in your account tracked as cash or using a money market fund? If it's tracked using a money market fund, which fund is used?

How are the balances incorrect? Is there any obvious cause of the discrepancy, such as cash being counted as both cash and a holding, duplicate transactions, placeholders, etc?

I look forward to your reply!

Quicken Kristina

Hello @jeffreyjgray,

I haven't seen a response from you in a while. Do you still require assistance?

Thank you!