Past 24 hours challenge accessing 27.1.65.17 data files

Mike R from Indiana

Title: Quicken Classic Premier R65.17   Details:  - Version/Build: R65.17 (27.1.65.17) on Windows [10/11]  - Symptoms: [what you see, exact error text]  - When it happens: [after update, on sync, on reconcile, etc.]  - What I’ve tried: [steps attempted]  - File info: [new file vs. long-time file, connected accounts?]  Looking for guidance or known issues related to R65.17. Thanks!

I’m preparing to contact Quicken Support. Please list the exact logs/screens and steps they typically request for [your issue, e.g., OSU errors/CC-xxx], and how to capture them from R65.17 on Windows.

Mike R from Indiana

I have used this product and upgraded for over 15 years. I completed a number of data updates yesterday. Today I can not access my files and it requested a new backup but not data was present.

Quicken Alyssa

Hello @Mike R from Indiana,

Thank you for sharing your experience.

I am unclear as to exactly what is happening. Are you saying that for the past 24 hours, you have been unable to access your data file? And, when you try to, you are prompted to use a backup file instead? Then, when you load the backup file, is it empty? Have you tried searching for your data file on your computer and double-clicking on it?

Screenshots of what you are seeing would be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!