Quicken keeps needing to confirm if one Fidelity holding is new or existing

System

This discussion was created from comments split from:

Fidelity Downloaded Transactions Not Matching

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pantz9

Most of the Fidelity issues I've been dealing with for months have been resolved. Thanks for that.

There is one last item and it's similar to the problem reported in this thread, so I'm posting it here. Please let me know if there is a better location for this report.

I have a Fidelity 401(k) account and my weekly contribution always goes into the same fund. And every week, Quicken asks me whether the fund is an existing security or a new one. Every week, I select that it's an existing security and select the fund from the list. Sometimes, Quicken defaults to show it's a new security, sometimes it has already selected the proper fund the list. But either way, I have to confirm the selection. The transaction is then recorded properly, but the next week the same question appears.

The security symbol is FBNDX. In Quicken, it is matched to an online security, CUSIP 316146109. I have unclicked the "Matched with online security box" and proceeded to match the security for the next contribution, but that hasn't resolved the problem. The next week it's the same thing.

Interesting to note that on the screen where I'm asked whether the fund is an existing security or a new one, the downloaded fund has a [0026] appended to the fund name code. As this value is neither the CUSIP nor the symbol, I'm wondering if this is some internal Fidelity code that needs to also be matched in my database.

For the record, other funds in this account, which periodically receive dividends, but not contributions, do not have this problem when new transactions appear. Those reinvested dividends are properly matched to the correct security.

I'm using Quicken Classic Deluxe on Windows 11 Home. Currently R65.17, Build 27.1.65.17.

Any suggestions are welcome. Thanks.

Quicken Kristina

Hello @pantz9,

Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!