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Unable to download transactions due to "uninstall cannot complete" message [Edited]

Mark Wandro

I just updated my Windows Quicken to R65.17 2-3 days ago. When I try to download transactions from my Wells Fargo checking and my tri counties bank checking, I get messages that uninstall cannot complete, that I must close Quicken and restart after the install, but it still won't download or complete the install. I get Error Code 1706.

When will transaction downloads work again?

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Accepted answers

RalphC

I am not experiencing any issues connecting and/or downloading transactions from Wells Fargo Bank after updating to 65.17, so it's not a Quicken issue. Based on the "…messages that uninstall cannot complete…", I would suggest that something went amiss with the update to your system. 101 things could cause this, but I would try re-installing the Quicken software. Immediately after reinstalling, run validate on your data file.

Quicken Kristina

Hello @Mark Wandro,

Thank you for letting us know you're seeing this issue. The error code you mentioned is a Windows error code. I believe it usually means there's a problem with the install files it's trying to use. As @RalphC recommended, please try uninstalling and reinstalling your Quicken program. To redownload the Quicken program for the install, please use this article: https://www.quicken.com/support/how-do-i-download-quicken-quickencom-after-i-buy-it/#section-windows-1

Let me know how it goes!

All comments

RalphC

Quicken Kristina

Hello @Mark Wandro,

Let me know how it goes!

Mark Wandro

Uninstalling and reinstalling my Quicken program worked. Now all is working except I'm not getting the register "cha-ching" when I make entries in my accounts. I can't remember how to fix this, but I'm sure it is simple.

Thanks!

RalphC

Do you have "Turn on Quicken sounds" enabled?

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that the uninstall/reinstall corrected the issue. As @RalphC said, check to make sure sounds are turned on. To do that, navigate to Edit>Preferences>Setup.

If you need further assistance, please feel free to reach out!