PNC conversion can't make quicken online payments

Question

Using version R65.17Classic Business & Personal. Prior to the PNC upgrade I had no issues using my check register to send out out payments online using my list of online vendors. I had been using the Direct application but since the upgrade I now have the Web Access + application which I understand can't be used for Quicken online payments, only downloads. I tried to convert back to the Direct Application on the Quicken web site. The conversion seemed to be working and completed but it never changed my connection back to Direct, How can I get back to a method of allowing Quicken to send online payments? Thnks. Barry

arinmuk · Answer

Same issue . the password stored column say 'not required'

And the buttons to side are greyed out. Whihc means i cannot make any changes.

Boatnmaniac · Answer

What do you mean by "I tried to convert back to the Direct Application on the Quicken web site"?  I believe that downloading connections need to be set up in the computer application (but I might be mistaken about this since I do not use Quicken on the Web).  Please explain the steps you took and what happened in detail.

When you tried to set up the Direct Connect (DC) connection, again, did you use the Direct Connect UserID and Password that were previously provided to you by PNC?  Your online account login will not work to set up DC.  You need to use that unique DC login, instead.

What is the connection method that is shown on the Online Services tab of Account Details?

Go to Tools > Password Vault > Add or Edit Passwords.  Is PNC Bank - Direct Connect shown there?  And if it is, in the Password Stored column does it show "Not required" or does it say "Yes"?