File Opens with Correct Data THEN Corrupts

Smokeyham

A somewhat unusual situation….. My data file opens with the correct amounts in each account then, as I watch, the amounts in various accounts changes! I tried restoring from a back up file but the same thing happened.

Anyone else had this problem/have a solution?

Thanks

Quicken Classic Deluxe
Version R65.17

Build 27.1.65.17

Quicken Alyssa

Hello @Smokeyham,

Thank you for reporting the issue you are having.

I have some follow-up questions for you.

• How long has this issue been happening?
• Were there any changes that occurred at the same time this issue surfaced?
  • Quicken updates, Windows updates, etc.
• Where is your data file located?
• Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Norton?

Looking forward to your response.

Smokeyham

I telephoned Quicken support because the Help/About Quicken menu showed my subscription as being expired, when I had paid it. They had me sign out/back in again (Edit/Preferences/Quicken ID & Cloud Accounts/Sign In as Different User). Signing out and back in seems to have solved the problem.

Quicken Alyssa

@Smokeyham,

Thank you for following up and letting me know you were able to get the issue resolved. This information may be helpful to others experiencing the same or similar issues.

If you need more help, don't hesitate to reach back out.

Thanks again!

Boatnmaniac

https://community.quicken.com/discussion/comment/20525458#Comment_20525458

Glad to hear it is resolved now. BTW, for future reference, Quicken has now added a little easier path for this: Help > Manage Your Subscription > Sign in as a different user.