Yearly Reminders behaving incorrectly - Program bug??

jimaa9mw
jimaa9mw Quicken Windows Subscription Member ✭✭
in Paying Bills, Online Billers & Reminders (Windows)

Something is going on with Yearly reminders. on the "Bill and Income Reminders". I have a number of annual reminders that I use at the end of the year. Specifically, some farm rental income I get in December, and some depreciation expense I process at end of year for several of my asset accounts. The dates in the reminders are in the future in December (12/14 and 12/31), but I pull into my accounts at the beginning of December. They are acting Peculiarly. I had entered them once, and they were entered in the appropriate account register. But then after I close Quicken and reopen, they show up again as a 2025 reminder even though they have been processed. After seeing this a couple of times, I did some more evaluation. When I looked at the list of bill and income reminders after processing a "skip" on the reminder before closing Quicken, they were showing with next dates in 2029 or 2030 rather than 2026. But then, when I close and reopen quicken, they are showing back up as not being processed for 2025.

Sounds like some kind of obscure bug that is causing issues with annual reminders.

Comments

  • jimaa9mw
    jimaa9mw Quicken Windows Subscription Member ✭✭

    One additional piece of information. It looks like syncing with the cloud is also involved. I synced with the cloud, without closing quicken, and the transactions came back from 2030 and 2031 to be shown as unprocessed for 2025. I then did skip again on the transactions, interestedly, the new dates were showing as 2031 and 2032 - incremented by 1. I then closed Quicken skipping syncing with the cloud. When I reopened quicken, the skipped reminders were still showing as 2030 and 2031. I then did a standalone cloud sync, and the transaction showed back up as unprocessed in 2025.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    As a first troubleshooting step, I'd try logging off of Quicken and logging back on. Under Setup > "Quicken ID and Cloud Accounts", click on "Sign in as a different user" and enter your Quicken account credentials.

  • jimaa9mw
    jimaa9mw Quicken Windows Subscription Member ✭✭

    I resolved the issue by resetting the Quicken Cloud data. After verifying the issue was still happening, I again "skipped" the offending transactions in "Manage Bill and Income Reminders". Then did went to "Edit —> Preferencs→ Mobile&Web" and clicked on "Reset your Cloud Data". Whatever was causing the zombie transactions to show back up again after a cloud sync is no longer happening. Suspect there is a still a bug in there someplace, but resetting the cloud data this way cleared the issue.

Categories