Why am I getting this message while trying to add ANY account from ANY institution?

taylor729

"we couldn't get information about _________. This account will be set up as a manual account."

Boatnmaniac

You have not been able to add online services (i.e., downloading) for any financial institutions?

Which financial institutions are you having this issue with? (Please be specific.)

Please provide some additional information:

From Help > About Quicken:

1. What edition of Quicken are you running? Starter, Deluxe, Premier or Business & Personal?
2. What version of Quicken are you running?
3. What does it say about your subscription status?

What are the detailed step-by-step process you are taking to add the accounts and set up online services with the financial institutions?

Well, this would be a good place to start.