Quicken won't download from Citibank for Citi cards

MorganW
MorganW Member ✭✭
edited December 7 in Download, Add/Update Accounts (Windows)

For several months, Quicken fails to download credit card info from Citibank.. I've reset the connection successfully multiple times, but it quickly fails. I've renamed the file in the Inet folder multiple times-same result.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @MorganW,

    Thank you for sharing your experience and what you have done to try and remedy the situation.

    Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance, as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available at the same times, seven days a week.

    I apologize that I could not be of more assistance!

    Quicken Alyssa

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