CC-501 Ameris Bank-GA [Edited]

Question

I can't update data from Ameris Bank-GA and the problem is over a week old (CC-501 error). I've called support three times but are always told "we're working on it". How long does it take to remedy the situation. I've used this software for years with no issues related to updating with this bank. When will this be resolved?

glaze · Answer

Email I received yesterday:

Closed ticket

Hello Ben,

Thank you for contacting us for Quicken Service and Support. Please take a moment to provide feedback on your experience by answering the questions in the attached link. This is in reference to case number: 12080368. Your opinion is valuable and important to us. We would appreciate it if you can give us feedback on the service that we delivered to you.

Quicken Anja · Answer

Hello @glaze,

Thanks for following up.

To make sure I understand correctly, can you clarify what ticket you’re referring to in the email you received? Was it related to a support case you opened directly, or did it reference the Community Alert linked above?

From our side, the Community Alert previously linked by @Quicken Alyssa for this issue remains open, and the corresponding internal escalation is still active and ongoing. There has been no resolution posted yet.

Once we have a bit more clarity on the notification you received, we can better explain what it may be referring to.

Thank you!

glaze · Answer

I just received an email that this ticket was closed.  I still can't update Ameris Bank-GA. What is the solution??