CC-501 Ameris Bank-GA [Edited]

glaze
glaze Quicken Windows Subscription Member
edited December 2025 in Download, Add/Update Accounts (Windows)

I can't update data from Ameris Bank-GA and the problem is over a week old (CC-501 error). I've called support three times but are always told "we're working on it". How long does it take to remedy the situation. I've used this software for years with no issues related to updating with this bank. When will this be resolved?

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @glaze,

    Thank you for sharing your experience and asking this question.

    CC-501 with Ameris Bank is currently part of a larger Known Issue affecting multiple banks. The issue has been escalated internally, and our teams are working toward a resolution. Unfortunately, we do not have an ETA as to when this will be resolved.

    To be updated on progress/changes as they occur, please bookmark the linked alert.

    Thank you!

    Quicken Alyssa

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  • glaze
    glaze Quicken Windows Subscription Member

    I just received an email that this ticket was closed. I still can't update Ameris Bank-GA. What is the solution??

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @glaze,

    Thanks for following up.

    To make sure I understand correctly, can you clarify what ticket you’re referring to in the email you received? Was it related to a support case you opened directly, or did it reference the Community Alert linked above?

    From our side, the Community Alert previously linked by @Quicken Alyssa for this issue remains open, and the corresponding internal escalation is still active and ongoing. There has been no resolution posted yet.

    Once we have a bit more clarity on the notification you received, we can better explain what it may be referring to.

    Thank you!

    -Quicken Anja
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  • glaze
    glaze Quicken Windows Subscription Member

    Email I received yesterday:

    Closed ticket

    Hello Ben,

    Thank you for contacting us for Quicken Service and Support. Please take a moment to provide feedback on your experience by answering the questions in the attached link. This is in reference to case number: 12080368. Your opinion is valuable and important to us. We would appreciate it if you can give us feedback on the service that we delivered to you.

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