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Error after enter payment - Quicken 2014 Home & Business

Mike Rain

After entering a payment into Quicken, when I hit Save, this error message appears: Quicken has encountered a problem and needs to close.

It offers the option to send an error report to Quicken, but when I say yes, it says it could not send and shuts down. When I reopen Quicken with the same data file, it gives an error message and shuts down again.

I restore from an old version of the data file, but the same thing happens when I enter a payment.

I can open other data files without error.

Is there some sort of file size limit? The data file is 21MB in size and has 25 years of data.

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UKR

You're running an old, unsupported Quicken version.
Sending an error report doesn't work for you because the old servers supporting this old version have long since been retired.

Have you tried validating and supervalidating your Quicken data file, to attempt to repair it?

Validate and Supervalidate instructions
Validate:
• Click File/File Operations
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs

Super Validate:
• Click File/File Operations
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

Mike Rain

Thanks UKR. I did validate but didn't know about supervalidating. I have now done both and they both said QDF: No errors.

I restored an old version of the QDF file which has no problems. When I add a new payment transaction, that's when the error happens. I have 30 years of data. Is it possible the new transaction exceeds Quicken's memory limit, and deleting some old entries would solve the problem?

q_lurker

Is it possible the new transaction exceeds Quicken's memory limit, and deleting some old entries would solve the problem?

In short, No. You have some other data file corruption aspect. Perhaps you have a corrupted program installation, I suppose, but that seems less likely.

Can you enter the Payment in a different account without getting the error message?

Can you enter a withdrawal from this account without error? In other words, is this account the problem?

If you restore a backup file from 'long ago' (maybe 6 months or a year), does it show this problem?

If you create a new file with one account of a similar setup, will it accept a payment?

Any other cross-checking you might be able to do might help focus the problem. Date of transaction, payee, etc.

Mike Rain

When I restore a 3-day-old backup, and open Quicken, it doesn't show any error messages.

When I restore the 3-day-old backup, open Quicken, and enter a payment to my main bank account, the error appears.

When I restore the 3-day-old backup, open Quicken, and enter a payment with a different payee and different amount to my main bank account, the error appears.

When I restore the 3-day-old backup, open Quicken, and enter a payment to a different bank account, the error does not appear.

Thus, the problem seems related to my main bank account but not the other accounts.

UKR

How many transactions are in that problem bank account register?
This number should show at the bottom of the account register view in the line where all the account totals are displayed: "xxxxx Transactions"
Alternatively, this number should be available using an optional column in Tools / Account List. If the column "# of transactions" does not already show, click on the Options button at the bottom of the Account List view, then click on "show number of transactions".

Mike Rain

The problem bank account has 7708 transactions before I add the transaction that causes the error.

UKR

https://community.quicken.com/discussion/comment/20527177#Comment_20527177

Thanks for responding.
I was asking, because there's an undocumented limit of 32767 transactions per account register. Exceed this number and you'll get a similar Quicken crash.

So, back to the drawing board. There's some other issue with this account register … :-(

Working around this issue I suggest you do the following:

Make a note of the most recent 2 or 3 transactions in the account register (Shift-PrtScrn it and print it.)
Delete these 2 or 3 transactions
Add a new offline account register of the same Type, name it same as the problem register plus a suffix "New"
Transfer the register balance from old to New
Reenter the 2 or 3 deleted transactions into the New register
Stop using the old register.
Change all scheduled reminders using the old register to use the new register instead.
Rename the old register and give it a suffix "Old"
Optionally mark the old register closed in Quicken
Rename the New register and remove the "New" suffix

mshiggins

I would try creating a Quicken copy of your file and validate the copy. Quicken copy cleans out unused space in the file and can help eliminate data issues.

File | File Operations | Copy

File | File Operations | Validate (the copy)

Mike Rain

UKR,

Thanks for the idea. I tried that and it eliminated the error. But that left me with 2 registers - New and Old - for the same account. I found an alternate solution.

File > File Export > QIF File > Dates 01/01/2019 to today > New.QIF

File > New Quicken File > New.QDF.

I created registers I'm currently using but not the old obsolete ones. I entered starting balances as of 01/01/2019.

File > File Import > QIF File > New.QIF.

That leaves me with a QDF file that contains 7 years instead of 32 years, is 2.6 MB in size instead of 21.4 MB, and isn't cluttered with obsolete 0-balance registers. On the rare occasion that I need to research transactions before 01/01/2019, I can open the old QDF file.

Thanks a lot for troubleshooting my unsupported Quicken.

Mike Rain

mshiggins,

I took your suggestion and copied and validated the copy. I also super-validated the copy. It reported a bunch of errors, although none of the errors involved the problematic register. The errors were from a long time ago. Instead of trying to fix the errors, I created a brand new QDF file with only transactions since 1/1/2019 as I detail above.

Thanks a lot for trying to help with my dinosaur version of Quicken.