Service Credit Union (servicecu.org) MIA

David Stempnakowski

It seems Service Credit Union has disappeared again from the list of financial institutions. I'm seeing the message:

Account must be re-setup due to bad connection state, UNKNOWN ANOMALOUS STATE.(1006)

This has been happening for two days now. I disabled the connection in downloads and tried to reconnect, but SCU (my Service CU) doesn't seem to be listed anymore. I went to SCU's website, which has been terrible since their redesign, and searched for Quicken. They have YouTube videos on how to disconnect and connect. Ironically, the video on how to connect says, "Use the information provided by your financial institution," but they do not provide that information in their FAQ or video.

Wondering if anyone else is experiencing this problem?

Quicken Anja

Hello @David Stempnakowski,

Thanks for reaching out!

When a financial institution suddenly disappears from Quicken’s Financial Institution list, it typically indicates that the bank or credit union has discontinued online connectivity support with Quicken—either temporarily or permanently. This can happen if they’ve changed their systems, updated their online banking platform, or ended their data-sharing agreement with our service provider.

At this point, the best next step is to contact Service Credit Union directly to confirm whether they’ve intentionally removed support. If they weren’t aware of the issue, reporting it to them helps ensure they can work with our service provider to be added back to the directory.

Hope this helps!