Quicken one step update freezes

hneuwirth

For past 24 hours all banks (Chase, CapitalOne, Amex, Wells) are failing to update with the one step update hanging at "processing data." I did super validate, applied the manual patch, reset accounts. Must be a new bug at your end. Please fix

Quicken Anja

Hello @hneuwirth,

Thanks for taking the time to let us know what’s happening.

Freezing or hanging during One Step Update—especially when it gets stuck on “processing data”—is usually caused by either a specific account failing during update or something interfering with Quicken’s connection process. Please review this support article that walks through all the recommended troubleshooting steps for this exact issue:

Some of the key steps included are:

• Updating each connected account individually to identify which one may be causing the freeze
• Deactivating/reactivating the affected account once identified
• Disabling Mobile & Web Sync if it’s turned on
• Resetting your Cloud Sync data
• Turning off Pending Transactions
• Refreshing your Online Connected Services token by signing out/in
• Installing the latest Manual Patch even if you’re already on the current version
• Temporarily disabling VPN/antivirus/firewall software
• Running Validate & Repair on your file
• Uninstalling and reinstalling Quicken

Since this appears to have started suddenly and affects multiple institutions at once, I recommend starting with updating accounts individually and checking for any VPN/antivirus interference first—those tend to resolve recent widespread freezes.

Hope this helps!