For past 24 hours all banks (Chase, CapitalOne, Amex, Wells) are failing to update with the one step update hanging at "processing data." I did super validate, applied the manual patch, reset accounts. Must be a new bug at your end. Please fix
Hello @hneuwirth,
Thanks for taking the time to let us know what’s happening.
Freezing or hanging during One Step Update—especially when it gets stuck on “processing data”—is usually caused by either a specific account failing during update or something interfering with Quicken’s connection process. Please review this support article that walks through all the recommended troubleshooting steps for this exact issue:
Some of the key steps included are:
Since this appears to have started suddenly and affects multiple institutions at once, I recommend starting with updating accounts individually and checking for any VPN/antivirus interference first—those tend to resolve recent widespread freezes.
Hope this helps!
Hello again,
We haven't heard back from you in a while. Do you still need assistance?
Thank you!
Checking in once more before this thread is closed. Let us know if you still need assistance.
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
