KeyBank download not working

lmb100

A few weeks ago KeyBank stopped being able to download. After several re-installations it now goes through the motions and says it is downloading but does not mark the cashed items or list the online balances for savings and checking, which is of course why I would bother to download from the bank. All is clear on the Key Bank side, third party is enabled. Anyone else?

Quicken Anja

Hello @lmb100,

Thanks for sharing the details about your KeyBank download issue. Based on what you’ve described—this can sometimes happen even when everything looks correct on the bank’s side.

Please review this support article that covers this and steps to troubleshoot.

Some key things to check include:

• Make sure the Sort Order in your account register is set by Date. Sometimes transactions are downloaded but appear in unexpected order.
• Try Reset at the top of your register to ensure no filters are hiding transactions.
• Refresh your login session via Help > Refresh Sign-in, then try running a One Step Update again.
• Check whether the missing transactions are pending on the bank’s website; most banks don’t allow pending transactions to download until cleared.
• If this happens frequently, follow the steps under “If this issue occurs frequently” in the article, including checking Downloaded Payee, hidden accounts, and updating online account info via the Actions Gear Icon.

If the issue persists after trying the steps outlined in the article, we recommend contacting Quicken Support directly for further assistance and escalation if necessary.

Hope this helps!