Nordstrom card account stopped connecting last week, invalid credentials error [Edited]

dannyycharles
dannyycharles Member ✭✭
edited December 12 in Download, Add/Update Accounts (Mac)

The account had been connecting with MFA; but, last week it no longer will connect.

Tagged:

Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @dannyycharles,

    Thank you for letting us know you're seeing an issue. To help troubleshoot, I checked our internal tools and can see you're getting a FDP-103 (invalid credentials) error. Is that what you're seeing on your end also?

    To troubleshoot the issue, please backup your Quicken file, then follow these steps from our article on FDP-103 errors:

    First, deactivate all the accounts with the affected financial institution

    1. Open Quicken.
    2. Go to the Accounts menu and choose Hide and Show Accounts.
    3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
    4. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
    5. Click the Settings icon in the bottom right corner of the screen.
    6. Select the Downloads tab.
    7. Click on Disconnect Account.
    8. Click Done. Do this on each account with this FI.
    9. Quit Quicken.

    Second, delete Quicken passwords from the Keychain

    Users on Sequoia MacOs

    1. Open Finder and type "Keychain Access" into the Search bar in the upper-right corner.
    2. Double-click the Keychain Access icon in the Finder window.
    3. If prompted to open the Passwords app, select Open Keychain Access instead.
    4. On the left panel in the Keychain app, set the Keychains to login and the Category to Passwords.
    5. Find and delete any entries that show Quicken or Quicken Connect and this FI name.
    6. Quit the Passwords app and open Quicken.

    Users on older MacOS versions

    1. Open Finder and go to Applications > Utilities > Keychain Access app.
    2. On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
    3. Find and delete any entries that show Quicken or Quicken Connect and this FI name.
    4. Quit the Keychain Access app and open Quicken.

    Third, re-add the accounts

    1. Go to Accounts > Add Account.
    2. Type the name of the financial institution and make the appropriate selection.
    3. Enter your login credentials and click Continue.
    4. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken. Add Link screen QMac.png

    Please let me know how it goes!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories