Bank of Hawaii "unable to verify financial institution" error

System

This discussion was created from comments split from:

CC-501 error with Bank of Hawaii

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DebinHI

Still unable to download BOH transactions directly into Quicken. I tried downloading direct from the BOH site into a QFX file - Quicken will not import it. I received a message that it is unable to establish an internet connection and then "unable to verify the financial institution" Any idea when this will be resolved?

DebinHI

Any word @Quicken Kristina when this might be resolved?

Quicken Kristina

Hello @DebinHI,

Thank you for letting us know you're encountering this problem. Since the error you are seeing is different from the CC-501 error others were encountering, I split your posts into a new discussion.

The screenshot you attached makes me suspect you are updating your account using QFX/Web Connect (download a file from the financial institution and import into Quicken). Is that correct? If it is, that error is typically caused by an incorrect bank identification number in the file you're trying to import.

If you haven't already done so, try downloading a new QFX file from the financial institution website. If you get the same error with multiple files, then I recommend reaching out to the financial institution for assistance, since they are the ones generating the file.

I hope this helps!

DebinHI

Aloha @Quicken Kristina, thank you for your response. The reason I was trying to download and import from BOH is because the one step update/express web connect is not working! It's been dysfunctional since November.

Also, I tried downloading the QFX file more than once with the same results. I have already called the bank and they say it is a Quicken issue and that there has been no communication about it from Quicken.

This happened earlier in the year when BOH changed their mobile banking platform and dragged on for about 2 months. We are nearing the end of the year and I need financial information for tax purposes. Please advise. The screenshot below is the message I get when I try to connect. Thanks so much for your help!

UKR

When opening one of these QFX files with Notepad, what bank ID number is shown in the file's header records?
E.g.,

<FID>????? 

</FI> 

<INTU.BID>?????  

What financial Institution Name is showing when you attempt a One Step Update?
There's an obsolete, soon to be removed zz-Bank of Hawaii and apparently newer ones (see image)

AFAIK, you should be using one of the newer names to activate your accounts with and download transactions from. The WC suffix stands for Web Connect, DC stands for Direct Connect.
I have no idea why there are three selections and which one the bank would recommend you use. I'd try the one without any suffix first.

DebinHI

@UKR the bank name when opening the QFX file with notepad is Bank of Hawaii BOH. When I attempt one step update, I have selected Bank of Hawaii. I am aware that the "zz" one is outdated, but I tried them all anyway. None of them worked. I've tried multiple times with each option. In the past, when it was working, the Bank of Hawaii option was the one that worked. Open to suggestion. Thanks for your help!

DebinHI

@Quicken Kristina I'm not sure if you saw my previous message? Sorry I couldn't get your name to highlight in the last post. I have tried to reconnect my accounts to one step update, using all the different Bank of Hawaii options - none of them work. I keep getting the same message, screenshot above (We couldn't get information about Bank of Hawaii…etc.). What do you recommend at this point? Thank you for your help.

Quicken Kristina

Thank you for your reply,

I'm not able to replicate the error message you're encountering. To troubleshoot this error, please start by refreshing your sign in with Quicken. To do that, navigate to Help>Refresh Sign in… and follow the prompts.

After you finish refreshing your sign in, test to see if the issue is resolved.

Please let me know how it goes!

DebinHI

@Quicken Kristina I tried refreshing the sign in - then tried all the bank of hawaii options including the standard one that used to work, DC, WC, & zz. Twice. Quit Quicken and reopened, refreshed, etc. I keep getting the same message.

DebinHI

Aloha @Quicken Kristina - please see my latest message and advise. I really need my financial data! Thanks so much.

Quicken Kristina

Thank you for your reply,

The next step, in case the problem is being caused by outdated information in the Quicken Cloud, is to reset the cloud. To do that, navigate to Edit>Preferences>Mobile & Web. Click the blue "Reset your cloud data" link.

Note: If you do not see the blue "Reset your cloud data" link, that means you have Sync turned off. To reset the cloud, turn Sync on, click OK, then navigate back to Edit>Preferences>Mobile & Web and click the blue "Reset your cloud data" link. Once the cloud reset completes, you can turn Sync back off.

Once the cloud reset completes, test to see if the issue is resolved.

I hope this helps!

DebinHI

@Quicken Kristina I do not store my financial information in the cloud. Does that make a difference regarding your suggestion?

Quicken Kristina

Thank you for your reply,

No, even if you do not sync your file with the Quicken Cloud, the program does still use the cloud to facilitate some functionality.

Thank you!

DebinHI

@Quicken Kristina resetting the cloud did not work! I am getting desperate. What now?? About 4-5 months over the course of last year, Quicken not working properly.