How to connect for Chevron Texaco credit card (Synchrony)

newcastlelinda

I have a new Chevron Texaco credit card.

It is a Branded Synchrony card.

I cannot find any financial institution that works to link this to Quicken.

Quicken Anja

Hello @newcastlelinda,

Thanks for reaching out!

After checking our financial institution list, the following options appear when searching:

Have you tried adding the account using Chevron Texaco Credit Cards or Chevron Credit Card? If so, could you share what happened when you tried those options?

Also, could you clarify whether you’re trying to add a new account with this financial institution while already having another account with them in Quicken, or if you’re attempting to connect an account that was previously set up?

The reason I ask is that when checking your account internally, it looks like you may be receiving an FDP-103 error with Chevron and Texaco Credit Cards for an already established account. This error typically occurs when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app.

If that’s the case, please follow the steps below and refer to this support article for full guidance:

First, you will need to deactivate all the accounts with the affected financial institution:

1. Open Quicken.
2. Go to the Accounts menu and choose Hide and Show Accounts.
3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
4. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
5. Click the Settings icon in the bottom right corner of the screen.
6. Select the Downloads tab.
7. Click on Disconnect Account.
8. Click Done. Do this on each account with this FI.
9. Quit Quicken.

Second, delete Quicken passwords from the Keychain:

1. Open Finder and type "Keychain Access" into the Search bar in the upper-right corner.
2. Double-click the Keychain Access icon in the Finder window.
3. If prompted to open the Passwords app, select Open Keychain Access instead.
4. On the left panel in the Keychain app, set the Keychains to login and the Category to Passwords.
5. Find and delete any entries that show Quicken or Quicken Connect and this FI name.
6. Quit the Passwords app and open Quicken.

Third, re-add the accounts:

1. Go to Accounts > Add Account.
2. Type the name of the financial institution and make the appropriate selection.
3. Enter your login credentials and click Continue.
4. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

If the steps above do not resolve the issue, please contact Quicken Support directly for further assistance.

Thank you!

newcastlelinda

Hi Anja,

Have you tried adding the account using Chevron Texaco Credit Cards or Chevron Credit Card? If so, could you share what happened when you tried those options?

Yes, I tried both of those. In both cases when I tried to log into the financial institution, it did not recognize my username/password. I confirmed repeatedly that I had the correct username/password. I also tried several of the Synchrony choices.

Also, could you clarify whether you’re trying to add a new accountwith this financial institution while already having another account with them in Quicken, or if you’re attempting to connect an account that was previously set up?

I have a brand new credit card titled Chevron Texaco Techron Advantage which is hosted by Synchrony.
Prior to this I have never had any Synchrony accounts. There are no other Chevron or Synchrony accounts currently in Quicken.

When I log onto my Chevron account from a web browser, I go to url: https://www.chevrontexacocards.com/Chevron

I click on ‘My Account’ and it takes me to url: https://www.synchrony.com/marketplace/partner?market=automotive&store=chevron
I then SignIn to my account (successfully) and find myself at url: https://www.synchrony.com/accounts/

The title of my account says: “Techron Advantage VISA Credit Card”.

So, I’m not sure why I cannot find something to connect to within Quicken, or why all possible attempts reject my username/password.

Linda John