Unable to connect to Quicken Cloud

RebelTX812

I have an older version of Quicken 7.10. iMac too old to upgrade OS. Is EBILL not supported anymore on this version of Quicken? My EBILLS are no longer linked & when I try to link them I get a message that I can't connect to Quick cloud. I have tried turning off my firewall with no changes.

$app_build_number: 710.55389.100$app_version_string: 7.10.1
$model: iMac15,1
$os_version: 11.7.10
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: BDDA609C-1715-4570-8C4F-B7E893BB0649
cloudStatus: 0
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2023-06-22 02:02:32 +0000
dataset_id: 385158158798587136
dataset_platform: QMAC
date (CST): 2025-12-13 10:30:27
date (GMT): 2025-12-13 16:30:27
date (PST): 2025-12-13 08:30:27
desktopFileGuid: BDDA609C-1715-4570-8C4F-B7E893BB0649
document_qcs_id: 30997516446890496
documentDisplayName: Bruce & Vicki.quicken
documentUserId: 30997516446890496
documentUserName:
early_access: 0
executable_architecture: 16777223
installation_id: 189EF5C3-F237-401A-8837-73C84E8EDA1A
is_executable_architecture_intel: 1
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: C197C0BD-86DC-4A97-A982-133BC3C18B1C
localTimeZone: America/Chicago (CST)
mp_device_model: iMac15,1
rawAggregatorPref: fdp
receiptUserId: 30997516446890496
receiptUserName:
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: auto
systemTimeZone: America/Chicago (CST)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
Quicken cloud services error. (client error)

suggestion:
Try again later.

system description:
bill presentment billers download: client error

response:
(null)

request:
(null)

object:
(null)

NotACPA

I'm a QWin user, not QMac … but I suspect that the problem is that your version of QMac is so old that ANY online connectivity is no longer supported.

This opinion is based upon your BUILD (1st line of your data dump) seeming to be 7.10, when current builds are in the 8.x range.

Jon

7.10 isn't all that old - it's from the fall of '24. But as systems change & evolve, it's inevitable that older versions of Quicken are going to lose certain features like Bill Pay that require communicating with Quicken servers. It's possible that this was just some temporary outage (no error for me just now with 8.3 but I don't use Bill Pay) but even if it is the day will come when it becomes permanent.