Multiple silent failed downloads

mkalman115

Q Premier R65.17 Build 27.1.65.17. This is a recurring problem that I've experienced over the last several years. Several accounts from different institutions, including most recently Chase and PNC, skipped downloads over the course of 2-3 months. One of these is a very active credit card account. Luckily I have set up autopay, so I did not miss a payment. But all transactions including interest credits and Zelle payments were not downloaded for three months. Other accounts worked normally.

Why can't there be an alert when there is a failure to download? Are these not detected? Does the bank have a record of the failed attempt?

This is a chronic issue that should be addressed. It is my main complaint about Quicken. I have been a user since the DOS version in the 80's. Only in the last few years has this issue occurred. I have raised this issue in the past but the problem persists.

mkalman115

I omitted that to download the missing transactions I have reset each account. In one case (Chase) it set up a whole new account rather than just adding the missing transactions.

Quicken Kristina

Hello @mkalman115,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. You mentioned that most recently, this is happening with PNC and Chase. Are your PNC accounts connected via Direct Connect? If so, there is a known issue with missing transactions. Please see this Community Alert for more information and steps to resolve the problem:

https://community.quicken.com/discussion/7967888/ongoing-12-1-25-pnc-bank-direct-connect-and-pnc-web-connect-missing-transactions

How recently did the silent fail with Chase start? Which other financial institutions are impacted by this? Do you have the problem accounts connected in more than one Quicken file?

I look forward to your reply!