I'm getting error code CP_SERVER_ERROR (2001) every time I try to connect and download from American Express. Error has persisted for 5 days. Have tried reauthorizing multiple times. Any ideas?
Hello @DLeit,
Thank you for reporting the issue you are experiencing.
Error 2001 is received when the financial institution's server returns an OFX response containing an OFX error indicating an unrecognized account or user information.
To resolve this:
Check the account number, routing number, and Customer ID information in the Account Settings screen.
If the account, routing, and Customer ID information appear to be correct, please contact the financial institution's Online Banking Support for assistance in determining why the information you have stored in Quicken is being rejected by their servers. Only they can resolve this error for you, as it requires them to confirm your account information on their servers against the account information you are using in Quicken.
Quicken Support cannot resolve this issue, as we do not have access to your account/login information on the financial institution's servers and cannot confirm the information you're using is what is expected by those servers.
If the error message does not contain the phone number to call for assistance, you can find the contact number with one of the following methods:
I hope this helps!
Same Issue.
Hello @redvw,
Thank you for letting us know you're seeing the same issue. Have you tried the troubleshooting posted earlier in this discussion?
I look forward to your response!
I haven't seen any response from you. Do you still require assistance?
Thank you!
Hello again,
Checking in once more before this thread is closed.
Let us know if you still need assistance.
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
