Citizens Reauthorization

MaggieS

Do we have to reauthorize our Citizens accounts every time we want to download transactions? Quicken Classic subscription Windows 10

Quicken Alyssa

Hello @MaggieS,

Thank you for posing this question.

No, you should not have to reauthorize accounts every time you download transactions. I have some follow-up questions for you:

• What exactly are you seeing from your end?
  • What occurs when you try to update your accounts?
• Are you getting any error codes?
• How long has this issue been happening?
• How are you opening Quicken?
  • Are you using the red square application icon, or does the icon look more like a red or white sheet of paper with the corner folded down?
• Where is your data file located?
• Is your file being synced/backed up by any third-party services like Dropbox, Norton, or OneDrive?

Screenshots of what you are seeing might be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

Quicken Alyssa

@MaggieS,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Alyssa

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!