Fidelity FDRXX Cash Balance Missing - Quicken Mac

DougMcCann
DougMcCann Quicken Mac Subscription Member ✭✭
edited December 2025 in Registers & Transactions (Mac)

For several months, Quicken Classic Mac has failed to show the cash balance (held in FDRXX money market) in my investment account. Quicken seems to aware of this issue but hasn't posted a solution or update in approx 6 weeks. That post only referred to a forthcoming Windows update. Request an update for Mac Users.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @DougMcCann,

    Thank you for sharing your experience.

    Fidelity Investments has made changes to the way it shares money market/cash transactional information with Quicken users on Mac and Windows.

    We do have a Community Announcement up for this. Is this what you are referring to? If not, can you provide the post that you are referencing? The more information you can provide about this issue, the better.

    There was an issue with some Fidelity accounts not allowing customers to reset cash representation that was addressed in a recent release. [CTP-14825] That issue was Quicken Windows-specific, as we did not see the same thing happening in Quicken for Mac.

    Looking forward to your response!

    Quicken Alyssa

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  • DougMcCann
    DougMcCann Quicken Mac Subscription Member ✭✭

    I am a Quicken Classic Mac user. When I reconcile my Fidelity account, Quicken says my Online Cash Balance is zero. Meanwhile my Quicken Mac register shows an actual cash balance that matches what Fidelity shows when I log into my Fidelity account. This discrepancy began 2-3 months ago.

    Fidelity invests my cash in their FDRXX money market fund. I have tried manually "buying" FDRXX shares to zero out my register's cash balance so that my account reconciles. However, I have to do this every time I receive a new cash dividend.

    Bottom line, Quicken Mac can not reconcile the cash in my Fidelity account because it says I have an Online Cash Balance of zero; nor does it show my cash invested in FDRXX.

  • richakaye
    richakaye Quicken Mac Subscription Member ✭✭✭

    Echoing Doug McCann's comments. This has been broken since the change was made to the Fidelity connection method back in ~September.

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    @DougMcCann What you're describing sounds like what I'm seeing as far as downloaded transactions go. Whatever the core position in my account is, that's what the cash balance in the register matches and there's no asset listed for that in the portfolio, it's just Cash.

    I'm fine with that behavior in my CMA but prefer to have a zero balance in my other accounts so I add transactions as needed to move money in & out of the core position. Fortunately those accounts are all pretty low activity so it isn't much of a burden.

    I don't reconcile to the online balance, I download monthly statements from Fidelity & reconcile to those. It only takes a minute or so per account to reconcile the cash balance and then verify the number of shares of each asset.

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