Fidelity Visa, incomplete transaction download - Mac, 8.3.3, OS 26.2

micmitch

When I downloaded transactions this morning (December 16) reconciliation failed. The online balance was significantly higher than the cleared balance in Quicken. When I investigated there were a significant number of transactions that had not downloaded that made up the difference.

Some of these were "pending" which I understand, but some that were "posted" that should have been downloaded but weren't. Some that did not download had a transaction date of Dec 11, and posted Dec 12.

I've seen this before, and in the past I'd just wait until the next day and usually the transactions would download so that reconciliation completes as expected. The amount of the reconciliation was large enough that I thought I'd report it.

I'm confident that the transactions will eventually download and reconcile successfully, but it sure would be better if they all downloaded and reconciled each time.

Quicken Kristina

Hello @micmitch,

Thank you for sharing your experience! If you haven't already done so, I recommend that you start troubleshooting the issue by following these steps from our article on missing transactions/transactions not downloading:

If this is the first time this has happened, or has only happened once, one of the scenarios below is likely the cause:

1. Has the sort order been changed in your account register? Confirm that the Sort Order in your account register is by Date. If it is not, click on the top of the Date column in your account register. Your missing transactions could be in your register, just not where you thought they would be.

2. Do you have any filters set? Click the Clear Filters button to the right of the account register’s filter dropdowns. This will confirm that there is no filtering in your account register.

3. Are your missing transactions over 90 days old? Transaction download is typically limited to the last 90 to 200 days, depending on the financial institution. If you need transaction history that was not included in your initial download, you have the option to import transactions using Web Connect. For more information on Web Connect, click here.

4. Are these transactions still marked as "pending" on your bank's website? Even though the pending transaction is authorized and displayed on your bank’s website, most banks will not allow transactional history to be downloaded unless the transactions are cleared.

5. Are you using Web Connect? Some banks will only allow you to download transaction history to Quicken after the statement close date of that account. This means that you will not see any new transactions until the statement closes.

6. Was the missing transaction incorrectly matched to another transaction in the register? This is common with repeating payments made to the same payee for the same amount.

7. Have you deleted transactions recently? You may have deleted the transaction in error. Downloaded transactions cannot be redownloaded and would have to be added manually.

8. Was the transaction moved from one account register to another? Click on All Transactions above the account list. If you find the transaction(s) that you are looking for are in another account, click and drag the missing transaction(s) to the correct account in the account list.

9. Did you restore an older backup file after downloading transactions? Opening an older backup file will only show transactions updated to the last time that backup file was accessed, which may have been before those missing transactions were downloaded. If you believe this to be the case, update your account on your backup file.

Please let me know how it goes!