failure on adding second account with Bank of America Private Bank

Barry Nelson

I have 2 accounts at Bank of America Private Bank. One (9624) is more than 20 years old, and I do not want to lose the transaction in Quicken. Thus I am unwilling to delete that account. The other (2561) is only a year old. Private Bank recently started supporting Express Web Connect. I was able to set up the online service for the old account. When I tried to add the second newer account, the only Action is "Don't add to Quicken". But the action I need is to add to Quicken. The old account is working and adds new transactions without issue.