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Explore What ifs and tax link cause error messages about being unable to uninstall [Edited]

Lance C

When I am in the planning window and I select "Explore What If's" I get a popup window trying to configure Quicken. It will fail and I will get another popup indicating "There are Quicken components currently open and can not be uninstalled. Please close Quicken, and try uninstalling again." . This also occurs when selecting a tax link from the Projected Tax for the Home>Main View screen.

I am on a Windows 10 Enterprise. Quicken Classic Premier version R65.17, Build 27.1.65.17. The quicken about window indicates my subscription expired at the end of November. However, I have been billed and paid my subscription and if I select Help>Check Subscription Status it indicates my subscription is up to date.

Ignore grammar issues, they are copied directly from the messages within Quicken.

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Comments

Quicken Kristina

Hello @Lance C,

Thank you for letting us know you're encountering these issues. To help troubleshoot, please provide more information. When did you first notice this issue? Did the issue coincide with any other recent changes, such as a program/computer update or unexpected program/computer shut down? Do you use an anti-virus and/or VPN?

Since you mentioned that the About Quicken screen sees an expired subscription, even though your subscription is up to date, please navigate to Help>Refresh Sign in…

If the issues are being caused by your file getting out of sync with Quicken's servers, refreshing your sign in should correct the problem.

I look forward to your reply!

Lance C

I believe it started after my last quicken update but am not positive. Windows updates can be so frequent I am not sure about timing of the last update versus this issue. No shutdowns that I can recall. I am not using a VPN and I am using Windows Security for all my security, firewall, etc protection.

Refreshing the sign in did resolve the issue with my subscription showing expired. It now shows it as current.

Lance C

Last nights update did not resolve the issue. I am now on R65.29, Build 27.1.65.29.

markus1957

Try uninstalling, then reboot your machine and reinstall. If it doesn't update to the latest version, use the manual patch. If that does not work, try a more comprehensive uninstall as described in the following thread. Several users have reported this issue and a reinstall seems to resolve it.
https://community.quicken.com/discussion/comment/20407732#Comment_20407732

Lance C

An uninstall and reinstall appears to resolve my issue. Thanks @markus1957 and @Quicken Kristina for the help.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that uninstalling and reinstalling corrected the issue!

If you need further assistance, please feel free to reach out!