Amex - adding new account not found sorta kinda maybe

Question

I'm sure this is a combination of Amex and Quicken.

Tried adding a new account in Quicken Classic Deluxe (R65.17, build 27.1.65.17) by clicking the "

+", typing in American Express, etc.  Login to Amex website.  If I check ALL the boxes for ALL my accounts, quicken comes up with the list but does NOT find the new card account.

I then re-did and this time only checked the new card.  THEN quicken finds it, but because the last 4 digits match ANOTHER (but DIFFERENT) Amex, it wants to link to existing, so I changed that to ADD to Quicken.  However, then Quicken deactivates all the other accounts that were previously setup

OK, re-do yet again and check ALL The boxes again.  Repeat the cycle (will not find new card).

So it seems I either get all but one account linked, or just the one.

Of course, the only way to get the new card # with Amex is to declare one as lost so you get one with a 2xxx instead of a 1xxx

mjonis · Answer

No, these are all 100% Amex cards.

I have an Amex Hilton Aspire with the same last 4 as the new Amex Business Platinum card that I can only add by selecting just it (and thus removing updating all the other 7 cards I have)

NotACPA · Answer

Tell us more about this new card.

SOMETIMES, entities other than AMEX itself issue Amex cards.  I once had a Dillards dept store card that was an AMEX.

Could something like that be your situation?