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PNC OL-293

System

This discussion was created from comments split from:

PNC - Quicken Direct Connect still not working as of 11/28/2025?

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Online Banking

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Comments

Frisky070802

I had problems a few weeks ago, which resolved after a few days, and now once again I cannot connect. This is really unacceptable. I don't know whether to give up on PNC, quicken, or both.

This one is OL-293-A.

Quicken Kristina

Hello @Frisky070802,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. Is this happening when you try to update a PNC account that's already connected using Direct Connect, or when you try to add/reconnect an account? Are you getting any prompts to create or reset a PIN before you see the error message?

If you haven't already done so, I recommend following the instructions from our article on OL-293 errors:

First, verify your account services in Quicken

If you have not yet signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:

Choose Tools menu > Account List.
Click the Edit button of the account you want to verify.
In the Account Details dialog, verify that the account settings in Quicken match the services currently provided by your financial institution and make changes, as necessary, so the information matches.
If you make changes, try to connect to your financial institution again (Choose Tools menu > One Step Update).
If everything looks correct or if the problem persists, continue with the next procedure.

Second, verify your password

With the convenience of the Password Vault in Quicken comes the opportunity to forget to change your password in Quicken when it has been changed at the financial institution. To update your password in Quicken:

Choose Tools menu > One Step Update.
Uncheck all options except for the financial institution that is reporting the error.
Click the key icon to the right of the financial institution name.
Enter your password.
Click Update Now.

Third, refresh your online account information

From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
Select Update Now.
Follow the on-screen instructions to complete the update.
Repeat these steps for each financial institution experiencing this error.

I look forward to your response!

Quicken Kristina

Hello @Frisky070802,

I haven't seen any response from you. Do you still require assistance?

Thank you!

Frisky070802

I think your previous reply happened when I was away and I didn’t realize it wasn’t the same thread where I updated.

After getting a new Pin I was able to do online banking from quicken again, but I was cut off for a month. If it happens again, time for a new bank or a new money management system.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that a new PIN helped you get reconnected.

If you need further assistance, please feel free to reach out!