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Frustrating PNC update issues continue, am I the only one?

Jim Cheyne

Quicken Classic Deluxe for Mac Version 8.3.3 (Build 803.58927.100) on a 2020 Macbook Air M1 running MacOS Tahoe 26.2

The first PNC update following the chaos after their website change last month gave me several duplicate transactions and an incorrect PNC checking balance. I manually deleted the duplicates but never found the source of incorrect balance and ended up doing a reconcile adjustment, chalking the incorrect balance up to the other issues, hoping it would be a one time occurrence. I have done numerous updates since then with no issues but today after the update I noticed that once again the Quicken balance was incorrect. I also discovered a group of old transactions, old as in 2014, that were no longer marked cleared or reconciled. Here are my notes:

On 12/21/25 the balance on PNC website and my spreadsheet register (yes, I keep a manual checkbook register!) were in agreement at 11,043.95 but Quicken showed 12,176.73, difference of (1,132.78), I don't know exactly when difference showed up but it was within the past week.

Also discovered a group of uncleared transactions from 2014 totaling 1,132.76 (there was a .02 interest payment in the group), see screenshot WITH THE AMOUNTS BEING SO CLOSE I ASSUME THERE'S A RELATIONSHIP BUT MARKING THESE TRANSACTIONS AS CLEARED, THEN RECONCILED, MADE NO CHANGE TO BALANCE

I sent the info to Quicken via the Report a Problem tab in the app and will follow up here if I get pertinent info.

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Comments

Quicken Kristina

Hello @Jim Cheyne,

Thank you for letting us know you encountered these issues. There is a risk of duplicate transactions when an account is reset or deactivated and reconnected, especially if you change the connection type (for example, going from Direct Connect to Quicken Connect). It should be a one-time occurrence that will resolve by deleting the duplicate transactions.

It is strange that the balance would abruptly become incorrect. To clarify, is this the online balance, the projected balance, or today's balance that's wrong? You mentioned that you keep a manual checkbook register. Did you check against that register to verify the opening balance in Quicken is correct?

I look forward to your response!

Jim Cheyne

Actually all 3 balances are the same, there are no future transactions and everything has cleared.
The balance discrepancy goes way back. My manual record is a running spreadsheet that’s not reconciled, the opening balance on it is in 2009, I only do monthly reconciles in Quicken but I haven’t had issues until last month. I looked back several months on the spreadsheet and don’t find a date where the balances match. I didn’t dig into it deeper but I’d bet ya that the discrepancy is the amount of the 2014 transactions that mysteriously became not cleared on the last update. Something is whacky either in the way PNC sent the data, or the way Quicken imports it, or both. I have backups I can send to you folks if that would help you figure it out, I may just do another reconcile adjustment for now and give your techs a chance to look at it but in addition to the PNC fiasco I’ve dealt with the “Did you mis-type your log in info” on two other accounts and I’ve spent HOURS dealing with Quicken problems for two months now, y’all need to get this figured out.

Quicken Kristina

Thank you for your reply,

Based on your description of the issue, I suspect the issue may be file-specific. If you haven't already done so, please try restoring a backup from before the issue started and test to see if the issue happens in the newly restored file.

Thank you!

Quicken Kristina

Hello @Jim Cheyne,

I haven't seen a response from you. Do you still require assistance?

Thank you!