Download shows cash deducted from Fidelity Money Account. This did not happed

Question

I am using the latest version of Quicken on a MacBook Pro M2.  I downloaded my Fidelity accounts when setting up.  My Fidelity MM account shows the proper shares of the money market account.  Below, it then shows a deduction of cash.

However, no cash has been deducted.  In Transaction view, the proper number of money market fund shares are shown, but then there is a deduction for non-existent cash, which reduces the amount shown to be in the account in other views.  How do I fix this?

Quicken Kristina · Answer

Hello @Charles E. Ritter,

I haven't seen any response from you. Do you still require assistance?

Thank you!

Quicken Kristina · Answer

Hello @Charles E. Ritter,

Thank you for letting us know you're seeing this issue.  To help troubleshoot, please provide more information.  When did you first notice this issue?  Is this issue happening in just that one account?  Which holding is being incorrectly deducted from cash?

If you haven't already done so, please try making a backup of your Quicken file, then perform a reconciliation with the online balance and enter an adjustment to correct the cash balance. Once that is done, check to see if the issue is resolved.

I look forward to your reply!