PROBLEM IN DESKTOP REGISTER

Question

* IF I PAY AN ACCOUNT WITH NAME XXX1, THE REGISTER IS SUPPOSED TO SHOW THE PAYMENT UNDER PAYMENTS COLUMN, BUT THE TOTAL PAYMENT IS SHOWING UP UNDER DEPOSITS.  SINCE THIS IS A TOTAL FOR THE TRANSACTION AND HAS ABOUT 15 ENTRIES USING THE SPLIT ROUTINE.  THE SPLIT SHEET LOOKS CORRECT BUT THE TOTALS SHOW IN THE WRONG COLUMN.  THIS IS NOT FIRST TIME.  I HAD 2 TODAY ALONE.  IT ALMOST LOOKS LIKE YOU NEED TO DIFFERENT ACCOUNT NAMES, ONE FOR PAYMENTS AND ONE FOR DEPOSITS.
* CAN ANYONE EXPLAIN THIS.  QUICKEN SUPPORT SUGGESTED I DELETE THEM AN RE ENTER.  WE VEREFIED THE FILE. BUT THE SAME THING HAPPENS.  IT PICKED UP THE OLD DEPOSIT THAT WAS WRONG.  I THEN CREATED A NEW NAME FOR THESE 2 PAYMENTS AND IT WENT THROUGH OK.  NEED HELP

NotACPA · Answer

You're paying from Account 1 to Account 2.  In Q, what type(s) of accounts are they?

And, as a friendly aside, typing in all caps is considered to be yelling … and extremely rude.

volvogirl · Answer

Why do you have so many split lines?   Are you splitting out a credit card bill?   Can you post a screenshot to help us understand what is happening?