Fidelity Cash Balance Doubled (money market accounts)

System

This discussion was created from comments split from:

RE: Updated 12/19/25 Fidelity Updates

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mverzola

• Cash Balance Doubled (Money Market Accounts) – Cash and Money Market securities both appeared, doubling balances.
  • Status: Fixed.

This has not been fixed on Macs. I still have this problem on all three accounts that use FDRXX, and do NOT have the problem the the accounts that use SPAXX to park the cash.

The accounts are not money market accounts. They are investment accounts that use FDRXX for the cash portion. The Portfolio view counts FDRXX twice: once as a security, and a second time as Cash for the same amount.

I am using Quicken Classic Deluxe ver 8.4.0 on an iMac running Tahoe 26.1.

If I am doing something wrong, I would appreciate any advice on how to fix it. Or, at least let me know someone is working on it.

Quicken Kristina

Hello @mverzola,

Thank you for letting us know you're still seeing this issue. To help troubleshoot, please provide more information. When did you first notice this issue? Do you have any Fidelity accounts in your Quicken file that use FDRXX and are reflecting correctly?

If you haven't already done so, please try making a backup of your Quicken file, then perform a reconciliation with the online balance and enter an adjustment to correct the cash balance. Once that is done, check to see if the issue is resolved.

I look forward to your reply!

mverzola

Quicken Kristina:

I have a total of 7 investment accounts with Fidelity. Three of the accounts have this issue, and all three use FDRXX to park the cash portion of the account. The other four accounts do NOT have this issue, and all four use SPAXX to park the cash portion of the account.

When I view the accounts in the "Portfolio" view all 3 problematic accounts have FDRXX listed as one of the securities, and then again, just above the totals, it has a "Cash" row that lists the same amount of cash as it already showed at the FDRXS security row. The total, therefore, is doubled for those 3 accounts.

When I view any of the other 4 accounts that use SPAXX, they do not list SPAXX as one of the securities; it correctly puts the cash amount in the "Cash" row only, with the totals end up accurate.

I am not using FDRXX any place where it is working. It's used only in the 3 accounts that have the problem.

Another issue that happens, which I believe is related to this problem (because the problem is with only the 3 accounts with FDRXX cash) is that when I reconcile any of the 3 FDRXX accounts, when I get to the first step, $0 is displayed in the box "How would you like to reconcile your balance?". I have to use the box "Use statement balance" by manually entering the most recent cash balance on the Fidelity website. This is not a problem on the 4 SPAXX accounts. Thus, I don't think I can do what you asked me to do…or, at least I may be misunderstanding what your asking. Please remember that I'm I'm using an iMac, Tahoe 26.1. Sometimes I receive instructions that are not applicable to Macs.

This has been happening since around August 1st (to the best of my memory).

One other piece of data for you: All three FDRXX accounts are "Managed Accounts," meaning I pay Fidelity to manage that money. I've asked Fidelity if they could try transfering my cash from FDRXX to SPAXX. They said they can't do that, which surprises me. But, I think that might have provided a pretty easy fix.

Good Luck. Let me know if I can try something to help you.

Mike

Quicken Kristina

Thank you for your reply,

I forwarded this issue to the proper channels to be further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Please post to this discussion to let me know once you've sent the problem report.

We apologize for any inconvenience!

Thank you.    

(CTP-15802)

Neil3@

I have exactly the same problem with my Fidelity accounts. The FDRXX account appears as well as a duplicate cash value.  I agree it has been an issue since at least August. If I reconcile the account it returns to the incorrect value on updates. I also work on a iMac computer and quicken for MAC program.

Quicken Kristina

Hello @Neil3@,

Thank you for letting us know you're also seeing this issue, and for sending the problem report with log files attached! I added you to the ticket.

Thank you!

Ramias

[Removed - Duplicate Post]

TA3

Apparently I have the same problem reported on this thread. Quicken shows an equal balance for both "Cash" and "Fidelity Cash Reserves (FDRXX). This doubles the amount of cash for one of my Fidelity accounts which is incorrect.

Fidelity does not show FDRXX in my Fidelity account. It shows Cash.

I tried Tools—> Account List —> Account Details —> Online Services. At the bottom of that screen it says: "Treat this Money Market as cash: FDRXX" Set/Edit

that goes to "Cash Balance and Money Market Preference" which says: "Custom Behavior: The following Money Market fund is treated as cash in this account: FDRXX. T select a different standard behavior during the next account update click Reset to Default. If you would like to manually configure a money-market fund, click Customize."

This is confusing. What is "standard behavior'? What is "Default behavior"?

Under Customize it says: "Money Market used in this accounte: FDRXX" With two radio-buttons. This button which is selected says "Treat the Money Market s Cash and don't show as a position. Okay, that's what it should be BUT when I click 'Next' Quicken crashes.

This was not a problem in the past.