Fidelty Netbenefits not adding bought fund & incorrect cash after rebalance

Scotsaver

I just did a major rebalance. All the sold funds were correctly handled by QC but the new fund purchase was omitted. All I got was a transaction called Exchange and an amount. I think this might be the second time recently where funds bought are not being added correctly.

I fixed it manually (sort of). I added the bought fund shares but then the balance was way off vs cash position. I had to create a new transaction to fix cash position to ero because the manually bought funds were also deducted from the account value. It looks like the cash from the sales and the purchase never appears is the account register.

Hard to reproduce this as the entire rebalance download can't be replicated again.

Quicken Kristina

Hello @Scotsaver,

Thank you for sharing your experience. To help troubleshoot, please provide more information. Which fund was not reflecting in your investment account after the rebalance? You mentioned that adding the bought fund shares partially corrected it, but you then needed to correct the cash balance also. To clarify, when you added the shares, did you create a buy transaction (which would reduce the cash balance), or did you do an Add Shares (which would add the shares without impacting cash balance). How was the cash balance incorrect? Was it too high, too low, off by the amount of the purchased shares, etc.?

I look forward to your response!