Unable to add Verizon or Spectrum (Charger) to billers?

michael7572

I enter all appropriate information. It goes into Pending status.

Verizon will flip to Failed within a few moments, but after it validated.

Spectrum/Charger is still showing Pending but it will eventually fail.

I've read through other reports that are now closed but I didn't find a solution.

The only one that gives me a reason why it won't work is Duke Energy, and that's because I have it set on their website to email me the bill. I'm opting to leave it that way as it appears more reliable than through Quicken at this stage. There are no such options on Verizon or Spectrum other than to opt out of paper, which I have done.

Quicken Kristina

Hello @michael7572,

Thank you for letting us know you're encountering this issue. For further assistance, I recommend that you contact Quicken Support directly, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!