Error connecting HDFC Bank

rajan69

I have been getting this error while trying to connect with HDFC Bank since few months now

$app_build_number: 803.58927.100
$app_version_string: 8.3.3
$model: Mac16,12
$os_version: 26.2
$screen_height: 956
$screen_width: 1470
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: F5C65AA9-E6D4-4569-8482-406E0E2F926F
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2025-03-12 14:20:43 +0000
dataset_id: 476409253302063361
dataset_platform: QMAC
date (GMT-8): 2025-12-26 08:46:15
date (GMT): 2025-12-26 16:46:15
date (PST): 2025-12-26 08:46:15
desktopFileGuid: F5C65AA9-E6D4-4569-8482-406E0E2F926F
document_qcs_id: 52110042974106368
documentDisplayName: [Removed - Personal Information]
documentUserId: 52110042974106368
documentUserName: [Removed - Personal Information]
early_access: 0
executable_architecture: 16777228
installation_id: F425ACCE-9762-4EF8-A9F1-4870A0644262
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 65F616A7-8152-4ADB-80DC-613532A5AEDE
localTimeZone: America/Los_Angeles (GMT-8)
mp_device_model: Mac16,12
rawAggregatorPref: fdp
receiptUserId: 52110042974106368
receiptUserName: [Removed - Personal Information]
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: dark
systemTimeZone: America/Los_Angeles (GMT-8)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't set up (can't sign-in)

BID: 43011

FI name: HDFC Bank

request:
{
"credentials" : [
{
"value" : "maani74",
"key" : "32c3f815-9954-4cbc-815e-098514aaa97a",
"encrypted" : false
},
{
"encryptionKeyId" : "518311313724299521",
"value" : "UYt+jZknd/6NLcBJrMV8FWVTMzA4cdsSKPmZR6Ia6WsUlwlwAcmW00F1xagPdDCpCVMwzAmp4YbTpYNBrFqb1uQKljvJNGR++/dmqQAxALb9MCkfptLKP1IVC8FKjVwgZ3XAW/KX8tor4BRhxk7vLI5+DP7dhpdv6Q+dGvDhMDl7K9P00w+ijHb9BG/HZpvQGg7ZlGeyaxSkTKhRlazIbyFqQO8/NyO3lsE5vAVGBuXmMDw8Vp2CRk/mIL2drWO7xx1dGjCE8QfoKoA4QDpEFlTcV5wikagsRx9qDTujs3c/vCmJmNsMvXqbtb7UjbASDd6K8EiRwZOZStvCwf/Eng==",
"key" : "ad114c63-7644-4800-9ec2-26fa4ae1c7fa",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : true,
"clientId" : "5DDEDAFB-507A-48C1-B3A6-AF5BA6F0429A",
"brandingId" : "43011"
}

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "/institution-logins/491866538509122560/poll",
"id" : "491866538509122560",
"resource" : {
"id" : "491866538509122560",
"includeInvestmentAccounts" : false,
"clientId" : "EAF95ACA-AF9F-44B7-8A7B-05A172201C06",
"userModifiedAt" : "2025-06-27T05:35:03Z",
"channel" : "FDP_DEFAULT",
"isConnected" : true,
"modifiedAt" : "2025-12-26T16:42:30.88652652Z",
"dbVersion" : 372,
"cpInstitutionId" : "29a95757-c117-4dbb-a4ab-71a110655435",
"brandingId" : "43011",
"aggregators" : [
{
"nextRefreshAttemptAt" : "2025-11-04T17:17:17Z",
"aggStatusDetail" : "Could not Execute '@.login.submitpassword' at Position(file=acquire.isl, line=51, column=2, endLine=51, endColumn=31).\nCould not Execute '@.headless.presssequentially'. Error='TimeoutError: Error {\n message='Timeout 30000ms exceeded.\n name='TimeoutError\n stack='TimeoutError: Timeout 30000ms exceeded.\n at ProgressController.run (/app/tmp/playwright-java-11363308568518738298/package/lib/server/progress.js:78:26)\n at Frame.waitForSelector (/app/tmp/playwright-java-11363308568518738298/package/lib/serv",
"lastRefreshAttemptedAt" : "2025-12-01T04:49:10Z",
"cpChannel" : "FDP_DEFAULT",
"aggStatusCode" : "FDP-101",
"aggStatus" : "CP_SCRIPT_ERROR",
"lastStatusUpdatedAt" : "2025-12-14T11:34:32Z",
"lastRefreshSuccessfulAt" : "2025-11-04T13:17:17Z",
"cpId" : "e051dd2a-8d1d-4371-939e-a7c2668e6c97",
"nextManualRefreshEligibleAt" : "2025-11-04T17:17:17Z"
}
],
"createdAt" : "2025-06-27T05:35:03Z",
"institutionId" : "69971841162165508",
"name" : "HDFC Bank"
},
"clientId" : "EAF95ACA-AF9F-44B7-8A7B-05A172201C06"
}
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-101",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Login Failed"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "491866538509122560",
"isProcessing" : false
}

Quicken Kristina

Hello @rajan69,

Thank you for letting us know you're seeing this issue. If the issue has been persisting for longer than 24 hours, then per our article on FDP-101 errors, please reach out to Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!