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RESOLVED! 5/23/26 Empower Retirement - FDP-6000

Quicken Kristina

We are seeing an increase in the number of users receiving FDP-6000 errors when attempting to update accounts with FIs Empower Retd. – 401K BID 66503, Empower Retirement BID 69265, and Empowerretirement BID 66890 on Quicken Classic for Mac and Quicken Classic for Windows.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #12126327/CTP-15761/CTP-15784)

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Quicken Kristina

UPDATE 1/5/26

We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue.

We apologize for the inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

ONGOING 1/12/26

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

RESOLVED 5/23/26

This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing it.

If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.

Thank you!