Huntington Bank - CC-505 (QWIN)

thudly23
thudly23 Quicken Windows Subscription Member ✭✭
edited January 2 in Download, Add/Update Accounts (Windows)

This started on Dec 30, 25. I have been checking for the last 3 days. I thought it had something to do with the holiday. My last update was R65.29 (Dec 25). I do not remember exactly when. However I was able to do downloads up until Tuesday 29. I have a savings account & checking account and got a CC-505 code on both.

Huntington Bank Error Msgs.pdf
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Comments

  • Rick G.
    Rick G. Quicken Windows Subscription Member ✭✭

    I have been having the same issue over the same time period connecting to my three Huntington accounts. I Hope this gets resolved soon, and the issue is in fact being investigated.

  • brpete
    brpete Member ✭✭✭

    Having the same problem. Deactivated online services and then when I attempted to reactivate I received "User not enrolled in PC Banking. Please contact the financial institution." Which I did, Huntington told me to enroll in PC Banking would result in a monthly fee. I asked what changed last week, they said nothing on their end. Quicken must have changed something.

    Using Quicken Classic on Windows

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 2

    Hello All,

    Thank you for taking the time to report this issue.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-967)

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Can all in this thread please confirm whether or not you are still experiencing this error?

    Check back and let us know! Thank you.

    -Quicken Anja
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  • Alex110
    Alex110 Member ✭✭✭

    I was still experiencing it today. However, I got some steps from ChatGPT to get it update Huntington accounts again:
    1. Tools → Account List

    • 2. For each Huntington account: Edit → Online Services → Deactivate
    • 3. Tools → Add Account
    • 4. Search/select Huntington National Bank
    • 5. Click Advanced Options (don’t just hit Next)
    • 6. Choose Express Web Connect → sign in with your Huntington online banking credentials
  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20530742#Comment_20530742

    @Alex110 Thanks for the update and sharing the steps that worked for you! Glad to hear you got it working again.

    -Quicken Anja
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  • brpete
    brpete Member ✭✭✭

    I am still having the problem.

    I attempted to use the steps outlined by @Aliex110 . At step"5 Click Advanced Options (don’t just hit Next)" I did not receive the option to choose Express Web Connect. "Advanced Options" produced the same result as "Next".

    Entering my userid and password results in "We encountered an error while connecting to your bank."

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