PNC Direct Connect with Quicken Still not working December 22 (QMac)

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This discussion was created from comments split from:

PNC Direct Connect with Quicken Still not working December 22

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DavidNich

I recently started experiencing the same issue with PNC Direct connect. Had original problem back in November due to PNC upgrade and it was eventually fixed. But this has re-appeared in last week. Running version 8.4.1 Quicken for Mac.

Quicken Kristina

Hello @DavidNich,

Thank you for letting us know you're also still encountering issues with PNC Direct Connect. I forwarded this issue to the proper channels for further investigation and resolution. Please navigate to Help>Report a Problem and send a problem report with log files attached. Please also include at least 3 sample transactions which should have downloaded into Quicken, but have not, and are not in your Quicken file at all (not even manually entered).

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Please post to this discussion to let me know once you've sent the problem report.

We apologize for any inconvenience!

Thank you.    

(CBT-979)

DavidNich

Hello,

I have submitted the problem report with associated logs and 3 transactions. Thank you.

christinewey

This same problem exists for me since mid november. I would really like to see a resolution. I can't seem to get anywhere with PNC support either. Inadvertantly I set up the account with Express Web Connect and then transactions downloaded, but it's my understanding that Direct Connect should be used with PNC for bill pay. Can I get clarification on Direct Connect vs Web Connect with PNC?

DavidNich

Hello,

I just tried connecting again today. First time, I received a failed connection error (same as previous). I then changed the download settings from Download All to Download Starting with today's date. I'm not sure if that change had any relevance, but the next connection was successful. Subsequent updates have been working. There were a few missing transactions from the earlier period, but the newer, recent transactions downloaded as expected. I'll post again if any further issues.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear it started working again!

Hello @christinewey,

Thank you for reaching out! Direct Connect is a 2 way connection between the financial institution and Quicken. Because of that, when connected using Direct Connect, you can send instructions to your bank's bill pay through Quicken.

Express Web Connect is a one way connection which allows you to pull transaction information from the financial institution into your Quicken file, but does not allow you to send any instructions back to the financial institution.

Web Connect, also referred to as QFX, is when you navigate to the financial institution website, download a QFX file, and import it into your Quicken file.

For more information on the connection types, please see this article: https://www.quicken.com/support/how-quicken-connects-your-bank/

I hope this helps!

DavidNich

Hello,

This issue has re-appeared — same as prior (Server Message: HTTP-500 Error from PNC Bank - Direct Connect) with no transactions downloading. I attempted the Download All setting change with no success. I'll attempt again tomorrow and do the "Report a Problem" again if still persists.

DavidNich

The Direct Connect issue is still happening today (appears last successful connection was Jan 15th). I'm going to re-submit the problem report.

Quicken Kristina

Thank you for your reply,

https://community.quicken.com/discussion/comment/20533418#Comment_20533418

I checked the logs you sent and can see it was showing an error 16503. According to our article on error 16503, it can sometimes be caused by a temporary server issue. Is the issue persisting, or are you able to connect now?

I look forward to your reply!