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META still bringing in FB pricing on Mac

wbeekman

Reopening this discussion —

https://community.quicken.com/discussion/7966172/meta-still-bringing-in-fb-pricing-on-mac

I have the same problem, Every day I update, I need to delete the phantom FACE positions, even though I have everything under META

I spoke to Schwab, and they pointed me back to Quicken.

I have tried moving the position to another account, and the problem follows.

Been a user since the DOS days, this is very frustrating. What is the timeframe for a fix ?

[Edited - Enabled Link]

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Comments

Quicken Anja

Hello @wbeekman,

I completely understand the frustration

This issue has an open investigation (CTP-14991). The team is actively working it, but at this time there isn’t an ETA available for a fix.

You’re also correct that the Windows workaround of editing the security doesn’t translate cleanly to Mac. Deleting and re-adding accounts or moving positions, unfortunately, won’t resolve it, since the incorrect mapping is happening during the price download process itself.

To help move the investigation forward, the team is still collecting data from affected users. If you’re willing, submitting any of the following through Help > Report a Problem would be very helpful:

Log files
A sanitized data file
Screenshots showing the incorrect pricing or security mapping

Each additional example helps the developers better isolate what’s happening across different setups (brokerage, connection type, etc.).

Thanks for taking the time to share detailed info!

Quicken Anja

Hello again,

Just checking in! We haven't heard back from you in a while, and have not received any Problem Report submissions from you yet. Please let us know once it's been submitted so we can add it to the open ticket.

Thank you!

Quicken Anja

Hello again,

Thank you for submitting the problem report!

While it was submitted under a different issue, we were still able to use the same log files and sanitized data file for this META pricing investigation, and they’ve now been attached to the open ticket (CTP-14991).

Thank you!

eisen009

This is still a big issue! How can this not be fixed yet…the name change happened YEARS ago! This really needs to get fixed!

[Edited - Readability]