One Step Update is Not Working

Jim Birth

I am trying to download credit card transactions and one step update is not working. It wants Citi Cards to authorized accessing my information on their website. When I do so, I get the following error after I choose my credit card accounts:

one step update error pdf.pdf

Please let me know how this is corrected.

Thank You

Quicken Anja

Hello @Jim Birth,

Thanks for sharing the details and the screenshot.

Since this error is occurring directly on Citi’s website in your browser, it isn’t coming from Quicken itself—Quicken is simply handing off the authorization to Citi, and Citi is returning the error.

I’d suggest trying the following:

1. Clear the default browser’s cache/cookies
   Sometimes an older or cached session with the bank can break the redirect:

• In Chrome: Settings > Privacy and Security > Clear Browsing Data
  (Select Cookies and Cached Images/Files)

• Then fully close Chrome and try the reauthorization again.

2. Confirm no browser extensions are interfering

Ad blockers, script blockers, privacy extensions, etc., can prevent the redirect from completing.

If you use extensions, try temporarily turning off any security/privacy extensions before retrying.

3. Test the reauthorization using a different default browser temporarily

Even though Chrome is generally the most compatible, switching the default browser just for the reauthorization can help identify whether the issue is tied specifically to Chrome’s handling of the redirect on your system.

If you’re willing, try setting Microsoft Edge or another browser (avoid Brave or DuckDuckGo) as the default browser:

• Windows Settings > Apps > Default Apps > Set Edge as default
  Then restart Quicken and attempt the reauthorization again.

After doing that, go back into Quicken and reattempt the Citi authorization.

If the Citi page continues to throw the same error even in a clean browser session, that points to an issue on Citi’s side with their authorization service, and you may need to wait and retry later or contact Citi support directly.

Hope this helps!