CC-501 error

tjbuki
tjbuki Quicken Windows Subscription Member ✭✭
edited 11:29AM in Errors and Troubleshooting (Windows)

For the 3rd time since 1 Jan, all 8 of my bank accounts (different banks) return error CC-501 at the same time. I've tried resetting accounts, re-adding them, signing out and in, and re-syncing and cloud data. Nothing works. Please help.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited 11:30AM

    Hello @tjbuki,

    Thank you for reporting the CC-501 errors you are seeing.

    Typicaly you will receive a CC-501 when Quicken is unable to connect to your bank account for recent transaction information. Given that you are seeing this error for all of your banks, I think the first step we should try is refreshing your sign-in. I know you mentioned this already, but our options for this error are limited.

    You can do this by going to Help>Refresh Sign in…

    Screenshot 2026-01-11 at 12.23.57 PM.png

    Once you have done this, try updating your accounts again. If the issue persists, please contact Quicken Support for further assistance. There may be an internal issue that they can help resolve.

    Thank you!

    Quicken Alyssa

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  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Do you also run OSU on other than these 3 days and, if so, does it work OK on these other days?

    Those 3 times when you got the CC-501 error code: Were those OSUs done on weekend or holiday days?

    Are you using QMobile or QWeb?

    If you do not use QMobile or QWeb, make sure you have Sync turned off. (Edit > Preferences > Mobile & Web > Sync = OFF)

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

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