Crash when entering credit card charge

JPinTN
JPinTN Quicken Windows Other Member
in Errors and Troubleshooting (Windows)

I am using Quicken 2014 Home and Business. I have a credit card account that I enter charges manually. There are 7829 entries in the account. Today I entered an amount which would be 7830 entries. When I hit enter the program crashes and closes. When I reopen it crashes the moment I choose the account in the account bar. All other accounts work perfectly. I have tried restoring to an earlier date when it was working, and then making the missing entries. It still crashes on entry 7830. HELP, anyone.

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited January 12

    Assuming that you are not running out of disk space, I'd recommend the following actions:
    • Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
    • If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File / File Operations
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots".
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File / File Operations
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

  • UserDavidC
    UserDavidC Quicken Windows Subscription Member ✭✭✭✭

    Have you tried validating your data file? That would be my first suggestion.

    File > Validate and Repair File > Validate File

    Quicken user since 1995.
    Current Quicken for Windows subscription user. I usually upgrade to the latest version about 1 week after full release.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JPinTN,

    We haven't heard back from you in a while. Do you still need assistance?
    Were you able to give the suggestions provided above a try?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    While I'm thinking about it … what is the installed version and release of your Quicken 2014 software? Click Help / About Quicken.

    With the release information on hand, please do this:

    Old Quicken Patch downloads 2000+

    When running an old, unsupported Quicken for Windows version you may no longer be able to download bug fixes (patch files) directly from Quicken.
    However, until further notice they are still available here:
    US version: https://www.quicknperlwiz.com/quicken-patches-us.html
    Canadian version: https://www.quicknperlwiz.com/quicken-patches-canadian.html
    If clicking on Help / About Quicken does not show the highest Release number available for your version (year), as shown on this webpage, download and install the appropriate file(s) from the link above. Save those downloaded files on external storage media, for future reference.

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