Can't connect to Ally Bank after changing my password

matsmi

I recently changed my Ally Bank password. After updating the password in Quicken, it tries to connect for a few seconds and then tells me:
"Did you mistype your sign-in info? Please re-enter your credentials for AllyBank."

I copy/pasted the password from my password manager, so it is not mistyped. The credentials are correct. I also logged in again at their website to confirm that the credentials are correct.

Next, I tried disconnecting the all three of my Ally accounts in Account Settings under the Downloads tab. I had hoped that starting over from scratch would cause it to work. It didn't; got the same error as before.

I also tried updating Quicken Classic since an update was available. Tried again after the update but got the same result.

After trying and failing multiple times, the error message is slightly different:

(I did choose to "Report Errors".)

Finally, this shows my Quicken Classic and macOS version numbers:

I really count on keeping my Ally Bank accounts updated in Quicken, so I sure you there is an easy solution to this.

Thank you!

[Edited - Removed Personal Information]

Quicken Kristina

Hello @matsmi,

Thank you for letting us know you're encountering this issue. To troubleshoot this issue, per our article on CC-929 errors, please wait one hour (without trying to update accounts), then try again.

Please also be aware that there is a known issue with FDP-103 (invalid credentials) errors when attempting to connect or update Ally Bank accounts. Since CC-929 errors can be caused by too many failed login attempts, it is possible that this known issue is the reason you're seeing that error message.

If you haven't already done so, I recommend that you bookmark the Community Alert, linked below, to be notified of any updates, once available, and to know when the issue is resolved:

https://community.quicken.com/discussion/7967087/ongoing-10-27-25-allybank-fdp-103-cc-503

Thank you!

(Ticket #11997274)

FlyerFran

Have not been able to connect to Ally Bank since July 2025. Seems like there are several other users who have the same problem, including 3 people I introduced to Q'. We all get the cc-503 error and nothing helps.

It is of interest to know that this problem seems to only occur for Windows users, a MAC user I know connects with Q' just fine. It is not a data file error as I've tried to connect using a new one. Ally Bank personnel are no help, say they know nothing about the problem and have no control over the connection.

Please, someone, help.

Quicken Kristina

Hello @FlyerFran,

Thank you for reaching out! I can see the issue was marked resolved near the end of January. Since you're still seeing this problem, please contact Quicken Support directly for further assistance as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

FlyerFran

@Quicken Kristina,

Thanks for the reply to let me know that ALLY is resolved. I'll just tried to connect, but still no luck. I'll reach out to support in the am. Cross your fingers.

FlyerFran

@Quicken Kristina After spending over 2-1/2 hours yesterday afternoon with Q' Tech Support, including escalating up 2 levels, I am still unable to connect to Ally Bank no matter what we tried.

So, I don't understand what issue was marked resolved near the end of January.

As I was told 3 months ago, I've again been promised that Q' Tech Support will continue to work the issue and let me know (via email) when its fixed.

This issue has been going on for 7 months. I've tried to work it at Ally, who blames it completely on Q' and I have no evidence that anyone at Q' is really working to get this issue fixed. Any thoughts/suggestions?

Thanks.

Quicken Kristina

Thank you for the follow-up,

I can see there is still an open alert for FDP-103 errors when connecting Ally Auto Financing accounts (CTP-10962). Are any of your Ally accounts auto loans?

Thank you!

FlyerFran

My error has been and is CC-503. I got an email from support telling me that they're still working on a 103 error with no time given for resolution. Is anyone even working on the 503 error?? This situation has become more than disappointing.