What do I have to do get credit card bills to download to my bill pay?

Question

I removed all of my credit cards and added them back when Quicken did their upgrade.  All of the transactions show up, but the bills never do.  Instead of being able to click and pay the bill, I have to go online an to my credit card accounts to get the amount due and enter it manually.  Thoughts?

smm13 · Answer

Quicken Kristina

Quicken Kristina Quicken Windows Subscription Moderator mod

December 2025

Hello @jasmichel ,

Thank you for letting us know you're seeing this issue. Unfortunately, it is a known issue that our teams are working to resolve. I added you to the ticket, so that our teams know you're also impacted by this.

Thank you!

(CTP-15189)

See above.  Somebody had another thread going on the same issue and I joined that thread.  You added me to the  ticket.  Still waiting for a fix.

Quicken Kristina · Answer

Hello @smm13,

I haven't seen a response.  Do you still need help?

Thank you!

Quicken Kristina · Answer

Hello @smm13,

Thank you for reaching out.  To help troubleshoot, please provide more information:

* Which billers is this happening with?
* What do you see in your Quicken for those billers (for example, does it perpetually show "Awaiting Next Bill")?
* Are you seeing any icons next to the billers indicating a connection issue?

You mentioned that you're no longer able to click to pay your bill in Quicken.  I checked our internal tools, and it's not showing that you have a payment account set up for Quick Pay or Check Pay.  To set up a payment account, in the Bills & Income tab, click the gear icon near the upper right, then select Pay Bills with Bill Manager.

I look forward to your response!